Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User") and EduVerse™ ("Platform", "we", "us") governing your access to and use of the EduVerse™ online education platform. This agreement is electronically executed via Clickwrap under the Indian IT Act 2000 §5 and the Indian Contract Act 1872.

These Terms apply to:

• All users who access, browse, or register on the EduVerse™ platform
• All device types: web browsers, mobile, and PWA
• All user roles: Student, Tutor, Administrator, and Owner
• All features: tutoring sessions, assessments, scheduling, billing, and AI assistance

By accepting the End User Website Agreement (EUWA) on first visit, you confirm that you have read, understood, and agree to be bound by these Terms.

Access to EduVerse™ is conditioned upon your acceptance of these Terms. Acceptance is recorded through our Clickwrap mechanism as specified in EVP-CLP-01:

1. The full EUWA text is presented on first visit in a scrollable modal.
2. The User must affirmatively select a mandatory checkbox confirming review and acceptance.
3. The User must click "I AGREE — Continue to EduVerse™".
4. Consent is logged with timestamp, IP address, user agent, and verbatim acceptance statement.
5. Access is blocked until consent is recorded.

This constitutes a valid electronic contract under Section 10A of the IT Act 2000 (India) and carries the same legal force as a handwritten signature.

5.1 — Registration Requirements

You must provide accurate, current, and complete information during registration and keep it updated. False or misleading registration information may result in immediate account suspension.

5.2 — Account Roles

5.3 — Age Requirements

• Users under 13 require verifiable parental consent (COPPA compliance).
• Users aged 13–17 may register with guardian awareness.
• Users 18 and older are fully responsible for their own account.

5.4 — Account Security

You are solely responsible for maintaining the confidentiality of your credentials. EduVerse™ supports WebAuthn passkeys and Google OAuth for enhanced security. You must notify us immediately of any unauthorised account access.

EduVerse™ provides:

• One-on-one and group tutoring sessions via integrated video conferencing
• AI-powered learning assistance (Genkit / Gemini)
• Progress tracking, test assessments, and performance analytics
• Curriculum-aligned educational resources (Common Core, CBSE, ICSE, IB, and others)
• Scheduling and calendar management with timezone-aware displays
• Secure payment processing with multiple gateways

We reserve the right to add, modify, or discontinue features with reasonable notice. Discontinued features that affect paid services will be accompanied by a refund or service credit where applicable.

By using EduVerse™, you agree not to:

• Violate any applicable law or regulation
• Harass, abuse, threaten, defame, or harm any other user
• Upload or share offensive, illegal, or infringing content
• Impersonate any person or entity or misrepresent your qualifications
• Attempt to gain unauthorised access to platform systems or other user accounts
• Use automated bots, scrapers, or crawlers without prior written consent
• Share your account credentials with any other person
• Engage in commercial solicitation outside the platform's intended use
• Circumvent or interfere with security, billing, or access control systems

Violations may result in immediate account suspension and/or legal action.

8.1 — Fee Structure

Tutoring fees are determined by the selected plan (Plan A, B, or C), subject selection, board/curriculum, and geographic region. The applicable fees are displayed during the onboarding Fee Planner step. A monthly platform fee applies in addition to tutoring fees.

8.2 — Payment Gateways

Payments are processed through Razorpay (India / INR) and PayPal (International / USD). EduVerse™ does not store raw payment card data; all card processing is handled by the respective gateway.

8.3 — Refund Policy

A non-refundable Cancellation & Processing Charge is levied as a one-time, non-recurring component on every initial onboarding payment. This charge is not applicable to subsequent recurring billing instalments.

• Unused services: Refunds shall be remitted within 7 days of the refund request, subject to a non-refundable Cancellation & Processing Charge deduction or 2% of the paid value, whichever is lower.
• Partially used services: Refunds shall be remitted within 7 days of the refund request, subject to (a) the non-refundable charge plus (b) metered deductions for services already consumed, calculated on a pro-rata basis against the applicable fee plan.
• Session cancellations with ≥24-hour advance notice: The cancelled session shall be adjusted and rescheduled subject to tutor availability and at the sole discretion of the EduVerse™ Owner.
• No-show or late cancellation (less than 24-hour notice): The session is considered forfeited. No credit, refund, or rescheduling entitlement is issued.
• Platform fees: Non-refundable once the billing period has commenced, regardless of service usage within that period.

8.4 — Late Payments

Accounts with overdue balances may be suspended until payment is received. Persistent non-payment may result in account termination.

All content on EduVerse™ — including but not limited to the logo, brand identity, software code, UI design, educational materials, assessments, and AI-generated content — is owned by or licensed to EduVerse™ and is protected by copyright, trademark, and intellectual property laws.

• The EduVerse™ trademark and logo may not be used without written permission.
• Platform software may not be reverse-engineered, decompiled, or redistributed.
• User-generated content (notes, assignments) remains the User's intellectual property. By submitting content, you grant EduVerse™ a non-exclusive licence to display and store it within the platform for the purposes of service delivery.

10.1 — No Warranty

The Platform is provided "AS IS" without warranties of any kind, expressed or implied. We do not guarantee uninterrupted, error-free, or virus-free service.

10.2 — Educational Outcomes

While EduVerse™ strives for quality education, we do not guarantee specific academic results, examination outcomes, or grade improvements. Learning outcomes depend on individual effort and circumstances.

10.3 — Limitation of Liability

To the maximum extent permitted by law, EduVerse™ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform. Our aggregate liability shall not exceed the total fees paid by you in the three months preceding the claim.

10.4 — Non-Compliant Use: Waiver of Damages

Users who engage in non-compliant use of the Platform expressly waive any right to claim damages and shall not be entitled to hold EduVerse™, its founder, employees, tutors, or affiliates liable for any loss, disruption, data loss, service denial, or account action arising directly or indirectly from such non-compliance. Ignorance of the published Terms or policies shall not constitute a valid defence or ground for any such claim.

The Platform integrates with the following third-party services. Your use of these is governed by their respective terms:

EduVerse™ reserves the right to suspend or permanently terminate accounts that:

• Violate these Terms or any platform policies
• Engage in fraudulent, abusive, or illegal activity
• Fail to make required payments after repeated notice

Upon termination, your right to access the Platform ceases immediately. Data deletion is handled per EVP-DDP-01. You may request account deletion at any time via the Data Deletion page.

• These Terms are governed by and construed in accordance with the laws of India.
• All disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the Courts of Mumbai, Maharashtra, India.
• Parties shall first attempt to resolve disputes amicably within 30 days of written notice.
• Unresolved disputes shall be referred to binding arbitration under the Indian Arbitration and Conciliation Act 1996, with a sole arbitrator appointed by mutual agreement.
• The arbitration proceedings shall be conducted in English, in Mumbai.

We may update these Terms periodically. Material changes — particularly those affecting payment, data collection, or governing jurisdiction — will trigger a mandatory re-consent via the EUWA mechanism. Continued use of the Platform after notification of minor changes constitutes acceptance. All versions are archived and tracked in the Document Control block above.